The first step in evaluating a facility is taking a tour. Write down as many observations as possible. This will help you remember specific likes or dislikes when you begin to compare the different facilities. Evaluating the facility, talking with staff and observing therapies can help alleviate anxiety and make the admission process smoother once the decision is made. During the tour, make note of the physical appearance of the facility:

• Is it clean?

• Is it attractive?

• Is it physically “user-friendly?”

• Does it feel comfortable?

Also, pay particular attention to the staff. Look for physical, occupational, and speech therapists that are licensed. This means the therapists have met state-mandated standards and have not violated the codes of the profession. Observe therapy to see how the therapists interact with patients and ask:  

• Do they have experience with the age group of the prospective patient?

• Do they speak about real-life goals and accomplishments?

• Will you have a say in the therapeutic program?

• What percentage of patients is successfully discharged to home?

Find out the nurse-to-patient ratio and the ratio of nurses to nursing aides.

• Do the nurse’s demonstrate a high level of enthusiasm, competence and warmth?

• Are they considerate and respectful of patients and their families?

• Do they call patients by name and treat them with respect?

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